FAQ    
FAQ
Q.  How can I purchase Dixie-Narco products?
A.  Brand Identified (Coke, Pepsi, Dr Pepper, 7UP, etc) please contact your local bottler for availability. For Generic or specialty identified, you can contact a distributor or call Dixie-Narco's Sales Department Monday - Friday from 8:00 AM to 5:00 PM Eastern Time at 1-800-688-9090 (fax# 803-266-5150) or contact your Dixie-Narco Sales Representative.
Q.  How can I order Parts for my Dixie-Narco vendor?
A.  You can contact a distributor or call Dixie-Narco's Parts Department Monday - Friday from 8:00 AM to 5:00 PM Eastern Time at 1-800-688-9090 or Fax 1-800-854-5852.
Q.  How do I contact Customer Service regarding my Dixie-Narco vendor?
A.  You can contact a distributor or call Dixie-Narco's Technical Service Department Monday - Friday from 8:00 AM to 6:00 PM Eastern Time at 1-800-688-9090. When you call, please have the **vendor model and serial number available. ** The vendor model and serial number are located on the serial number plate on the left side of the vendor's main door.
Q.  How do I save the technical publications on the website to my computer's hard drive?
A.  In Internet Explorer, right click the publication's link and select SAVE TARGET AS. In Netscape Navigator, right click the publication's link and select SAVE LINK AS. ** Note: Publications are in Adobe Acrobat format.
Q.  How can I determine the age of my Dixie-Narco vendor?
A. 

Locate the serial number plate on the left side of the vender's main door.  The age of Dixie-Narco venders is determined by the date code incorporated in the serial number.  The serial number takes the form xxxx-yyyyZZ.  The last two alpha-characters (ZZ) identify the quarter and the year the vender was built.

ex. 1234-1234AY     (first quarter 2000)

First alpha-character identifies the quarter:

A = 1st Quarter
B = 2nd Quarter
C = 3rd Quarter
D = 4th Quart

Second alpha-character identifies the year:

W = 1998
X = 1999
Y = 2000

Z = 2001
A = 2002
B = 2003
C = 2004
D = 2005
E = 2006
F = 2007

Q.  How can I order Parts Manuals, Service Manuals, Technical CD's, or other Technical Literature?
A.  You can contact the Parts Department at (800) 688-9090 or (803) 266-5000, Fax:  (800) 854-5852. 
  
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